Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through mandurel.com and fulfilled by MANDUREL, LLC. We currently provide delivery services to addresses in the United States, Europe, and other supported regions worldwide.

Shipping availability may depend on carrier coverage, local delivery conditions, and destination accessibility. Customers in remote, rural, island, or difficult-to-service areas are encouraged to contact us at [email protected] before placing an order so we can help confirm available delivery options.

2. Order Processing Time

Orders are generally prepared and processed within 1–4 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. During periods of higher order volume, processing may require additional time. If a significant delay affects your order, we will contact you using the information provided at checkout.

3. United States Shipping

Orders delivered within the United States are charged a standard shipping fee of €5.00.

Orders with a qualifying merchandise subtotal of €160.00 or more are eligible for free standard shipping within the United States. The estimated delivery time after processing is generally 5–8 business days.

4. Europe Shipping

Orders delivered to supported destinations in Europe are charged a standard shipping fee of €8.00.

Orders with a qualifying merchandise subtotal of €180.00 or more are eligible for free standard shipping to supported European destinations. The estimated delivery time after processing is generally 7–12 business days.

5. Other Supported Regions

Orders delivered to other supported regions worldwide are charged a standard shipping fee of €11.00. Free shipping promotions are not currently available for these destinations.

The estimated delivery time after processing is generally 10–18 business days. Delivery times may vary depending on destination, carrier availability, local transportation conditions, customs processing, and other circumstances outside our direct control.

6. Shipping Time Estimates

Estimated delivery times begin after the order has completed the 1–4 business day processing period. Processing time and shipping time are separate.

The general delivery estimates are 5–8 business days for the United States, 7–12 business days for Europe, and 10–18 business days for other supported regions. These timeframes are estimates rather than guaranteed delivery dates.

7. International Taxes, Duties, and Customs

International orders may be subject to import duties, customs charges, VAT, local taxes, or other government fees imposed by the destination country or region.

Where such charges apply and are not collected during checkout, they are generally the responsibility of the recipient. Customs inspections or local clearance procedures may also extend the delivery time of an international order.

8. Order Tracking

Once an order has been dispatched and tracking information becomes available, customers may use the tracking details provided with their order to follow its delivery progress.

You can also visit our Track Order page to check the status of your order. Please allow some time after dispatch for the carrier's tracking system to display updated information.

9. Damaged, Incorrect, or Delivery-Related Issues

If a package or textile product arrives visibly damaged, defective, or different from what was ordered, please contact us at [email protected] within 48 hours of delivery.

When contacting us, please include your order information and, where appropriate, clear photographs showing the package and affected product. This information helps us review the issue and determine an appropriate resolution.

For eligibility requirements, return procedures, return shipping responsibilities, and refund information, please review our Return & Refund Policy.

10. Address Accuracy and Shipping Assistance

Customers should review their shipping address carefully before submitting an order. If you notice an address error after placing an order, please contact us at [email protected] as soon as possible.

We will make reasonable efforts to update an address before the order has been dispatched, but changes cannot be guaranteed once an order has entered the carrier network. Additional delivery costs resulting from an incorrect or incomplete address may apply where permitted.

For questions about shipping availability, remote-area delivery, tracking, or an existing order, please contact us at [email protected].