We currently provide delivery services to addresses in the United States, Europe, and other supported regions worldwide. Delivery availability may vary for remote, rural, island, or difficult-to-service locations. Customers who are unsure about delivery availability may contact us at [email protected].

Orders are generally prepared and processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays.

After processing, estimated delivery is generally 5–8 business days within the United States, 7–12 business days to supported European destinations, and 10–18 business days to other supported regions. These timeframes are estimates rather than guaranteed delivery dates.

Standard shipping is €5.00 within the United States, €8.00 to supported European destinations, and €11.00 to other supported regions worldwide.

United States orders with a qualifying merchandise subtotal of €160.00 or more receive free standard shipping. Supported European orders qualify for free standard shipping from €180.00. Free shipping is not currently available for other supported regions.

International orders may be subject to VAT, import duties, customs charges, or other taxes imposed by the destination country or region. Where these charges are not collected during checkout, they are generally the responsibility of the recipient.

Once tracking information becomes available, you can follow the order using the details provided or visit our Track Order page. Carrier tracking information may require some time after dispatch before the first update appears.

Most eligible textile products may be returned within 30 days of receiving the order. Return requests submitted more than 30 days after delivery are generally not accepted, unless otherwise required by applicable law.

Yes. Customers may carefully examine and handle the textile product after receiving it to consider its size, dimensions, color, material, texture, pattern, construction, and overall suitability. Normal inspection and brief handling for this purpose do not by themselves affect return eligibility.

A returned textile product should remain suitable for resale and should not show significant wear, damage, stains, persistent odors, excessive creasing, pulled threads, tears, alterations, washing, laundering, or other changes resulting from extended or regular use. Returned products should include the original packaging, protective materials, labels, accessories, inserts, and any other components originally supplied with the product where applicable.

Please contact us at [email protected] within 48 hours of delivery. Including the order number and clear photographs of the product and, where relevant, the shipping packaging can help us review the issue more efficiently.

If a return is required because the product was received damaged, defective, or incorrect, MANDUREL, LLC covers the reasonable return shipping cost. For returns based on personal preference, such as a change of mind, size preference, color preference, material preference, or the product no longer being needed, the customer is responsible for the return shipping cost.

Customers may contact us at [email protected] with the order number, the product being returned, and the reason for the return. After the request has been reviewed, we provide the applicable return instructions and return address. More information is available in our Return & Refund Policy.

Once an eligible return has been received and reviewed, the approved refund is issued to the original payment method. Approved refunds are expected to appear on that payment method within 7 business days, although actual posting times may vary slightly depending on the bank, card issuer, Stripe, PayPal, or other financial institution involved.

Available checkout methods may include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and GrabPay. Payments may be processed through Stripe or PayPal, depending on the payment method selected and checkout availability.

Purchases made through mandurel.com are processed in EUR. If a customer's bank or payment provider uses another currency, that provider may apply its own exchange rate or currency conversion charge.

mandurel.com uses HTTPS with SSL/TLS encryption to help protect information transmitted through the website. Payment processing may also use PCI-DSS compliant environments, tokenization, fraud monitoring, and 3D Secure where supported. We do not store complete card numbers or CVV security codes on our website.

Personal information is generally retained for no longer than 1 year after it is no longer actively required for the purpose for which it was collected, unless applicable law requires a different retention period. Where GDPR applies, individuals may have rights including access, correction, deletion, restriction, portability, objection, and withdrawal of consent where applicable. Privacy requests may be sent to [email protected].