Terms of Service

1. Scope and Acceptance

These Terms of Service govern access to and use of mandurel.com, including purchases, customer support, payment, shipping, returns, and other services provided by MANDUREL, LLC.

By using the website or placing an order, customers acknowledge that their use of our services is subject to these Terms and the policies referenced within them.

2. Website Use

mandurel.com may be used for lawful shopping, order management, customer service, and other purposes normally associated with our online store.

Use of the website in a way that interferes with its security, operation, payment systems, other customers, or applicable legal requirements may be restricted where reasonably necessary to protect the website and its users.

3. Product Information

We aim to provide clear and reasonably accurate information about the textile products offered through mandurel.com, including descriptions, photographs, dimensions, materials, colors, patterns, textures, construction, and other relevant details.

Minor differences may occur because of photography, screen settings, textile materials, dye or color variations, weaving or stitching characteristics, production differences, or other normal characteristics of textile products. Such differences do not automatically indicate that a product is defective or incorrect.

4. Prices and Currency

Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts are processed in the transaction currency stated on the website and during checkout.

Detailed information regarding the transaction currency, supported payment methods, authorization, payment security, and refund processing is available in our Payment Policy.

5. Orders

Submitting an order represents a request to purchase the selected products. Orders are generally accepted for processing after the applicable payment has been successfully authorized.

If an order cannot be processed because of product availability, payment issues, incomplete information, delivery limitations, or another material concern, we may contact the customer using the information provided with the order.

6. Payment Processing

Payments made through mandurel.com may be processed through supported payment providers, including Stripe and PayPal, together with the payment methods made available during checkout.

Payment security, authorization failures, transaction questions, disputes, payment technologies, and refund procedures are explained in greater detail in our Payment Policy.

7. Shipping and Delivery

Orders are prepared and delivered according to the processing periods, shipping regions, delivery estimates, shipping charges, free-shipping conditions, tracking procedures, and international delivery arrangements described in our Shipping Policy.

For complete information regarding shipping coverage, delivery timing, international taxes, tracking, remote-area delivery, and related matters, please review our Shipping Policy.

8. Returns and Refunds

Eligible textile products may be returned in accordance with the return period, product-condition requirements, return process, return-shipping responsibilities, and refund procedures established by our Return & Refund Policy.

The applicable rules for product inspection, product condition, damaged or incorrect products, return shipping costs, refund eligibility, and refunds to the original payment method are set out in our Return & Refund Policy.

9. Damaged, Defective, or Incorrect Orders

Customers who receive a damaged, defective, or incorrect product may contact us at [email protected] within the period specified in our Return & Refund Policy so that the order can be reviewed.

The applicable resolution, return arrangements, return shipping responsibility, and refund procedure are governed by our Return & Refund Policy.

10. Privacy and Personal Information

Personal information may be collected and processed where reasonably necessary to operate the website, process orders and payments, arrange shipping, provide customer support, handle returns and refunds, prevent fraud, and satisfy applicable legal requirements.

Our practices concerning personal information, HTTPS and SSL/TLS protection, payment security, data retention, cookies, GDPR rights, international transfers, and security measures are described in our Privacy Policy.

11. Customer Information

Accurate contact, billing, and delivery information helps us process orders and provide the requested services. If a customer notices an error after submitting an order, they may contact us at [email protected], and we will make reasonable efforts to assist before the relevant order has progressed too far for changes to be made.

12. Third-Party Services

We may use third-party providers for services such as payment processing, hosting, security, fraud prevention, analytics, shipping, and order tracking.

These providers may operate under their own terms, privacy practices, technical requirements, and legal obligations. Their use of information or provision of independent services is subject to their applicable policies and the laws governing their activities.

13. Intellectual Property

Unless otherwise indicated, the website design, written content, graphics, branding, product presentation, and other original materials appearing on mandurel.com are owned by or licensed to MANDUREL, LLC and may be protected by applicable copyright, trademark, and other intellectual property laws.

Customers may view and use website content for normal personal shopping purposes. Commercial reproduction, redistribution, publication, or other unauthorized use may be restricted by applicable law.

14. Website and Service Availability

We aim to maintain reliable access to mandurel.com, but website functions may occasionally be affected by maintenance, hosting issues, network interruptions, security updates, payment-provider availability, carrier systems, or other technical circumstances.

Where a disruption occurs, we may take reasonable steps to restore the affected service and assist with orders or transactions impacted by the interruption.

15. Consumer Rights and Legal Protections

Nothing in these Terms is intended to remove, limit, or reduce any consumer right, statutory warranty, legal remedy, or other protection that cannot lawfully be excluded or restricted under applicable law.

Where mandatory consumer or data-protection laws provide customers with additional rights, those rights remain applicable regardless of any provision in these Terms.

16. Governing Law

These Terms, the operation of mandurel.com, and transactions involving MANDUREL, LLC are governed by the laws applicable to the country and jurisdiction in which 413 N Howard St, Ste 413, Baltimore, MD 21201, US is located.

We conduct our services in accordance with applicable national, state, provincial, local, consumer-protection, privacy, payment, ecommerce, and other legal requirements relevant to the location of 413 N Howard St, Ste 413, Baltimore, MD 21201, US and to the particular transaction.

Where a customer's local law provides mandatory protections that cannot be waived by contract, those protections continue to apply.

17. Disputes and Court Jurisdiction

If a dispute arises in connection with an order, payment, shipment, return, refund, privacy matter, website use, or these Terms, customers may contact us at [email protected] so that the matter can first be reviewed using the relevant records and transaction information.

If the dispute cannot be resolved through direct communication, it may be submitted to a court of competent jurisdiction. Subject to any mandatory rights available under applicable law, legal proceedings relating to these Terms or transactions with MANDUREL, LLC shall be handled by the competent courts having jurisdiction over the location of 413 N Howard St, Ste 413, Baltimore, MD 21201, US.

Where a matter is submitted to a competent court, the dispute will be determined in accordance with the applicable law and the final decision of the court.

18. Changes, Related Policies, and Contact

These Terms may be updated when reasonably necessary to reflect changes in our services, legal requirements, payment arrangements, shipping operations, privacy practices, or website functions. Updates apply from the effective date of the version published on mandurel.com, subject to rights that may already apply to existing orders.

For detailed information about specific areas of our services, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Payment Policy.

Questions regarding these Terms may be directed to [email protected].