Payment Policy

1. Transaction Currency

All purchases made through mandurel.com are processed in EUR. Product prices, shipping charges, applicable taxes, refunds, and other transaction amounts are displayed and processed in this currency unless otherwise stated at checkout.

If a customer's bank, card issuer, or payment provider uses a different currency, the provider may apply its own exchange rate or currency conversion fee. Any such conversion charges are determined by the customer's financial institution or payment provider.

2. Accepted Payment Methods

We currently accept supported payments through Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and GrabPay, subject to availability based on the customer's device, location, account, and checkout eligibility.

Payments may be processed through Stripe or PayPal, depending on the payment method selected during checkout. The payment options displayed at checkout represent the methods currently available for that particular transaction.

3. Payment Security

We use secure payment technologies designed to help protect payment and transaction information. Our website uses HTTPS, SSL/TLS encryption to help protect information transmitted between the customer's browser and our website.

Payment processing is handled through established payment providers such as Stripe and PayPal. Where supported, security technologies may include PCI-DSS compliant payment processing, tokenization, fraud monitoring, and 3D Secure authentication. We do not store complete payment card numbers or card security codes such as CVV on our website.

4. Payment Authorization and Failed Payments

An order is normally processed after the selected payment method has been successfully authorized. A payment may fail or be declined for reasons including incorrect payment information, insufficient funds, card restrictions, authentication failure, security checks, payment provider limitations, or temporary technical issues.

If a payment is unsuccessful, customers may review the payment details, try another available payment method, or contact their bank or payment provider for additional information. Customers may also contact us at [email protected] if assistance is needed with a payment-related order issue.

5. Payment Disputes and Transaction Questions

If there is a question about a charge, duplicate transaction, unauthorized payment, order amount, or refund, customers are encouraged to contact us at [email protected] so that we can review the relevant order and payment records.

We maintain appropriate transaction, order, shipping, communication, return, and refund information to help review payment-related questions and respond to requests from Stripe, PayPal, banks, card issuers, or other payment institutions when necessary.

Where a payment dispute, chargeback, or payment-provider review is opened, the matter may also be handled according to the procedures and requirements of the applicable bank, card network, Stripe, PayPal, or other payment provider.

6. Refunds

Refunds approved under our Return & Refund Policy are issued to the original payment method used for the purchase.

Approved refunds are expected to appear on the original payment method within 7 business days. Actual posting times may vary slightly depending on the customer's bank, card issuer, Stripe, PayPal, or other financial institution involved in processing the refund.

If the original payment method is no longer available or a refund cannot be completed through the original payment channel for technical reasons, customers may contact us at [email protected] so the transaction can be reviewed and an appropriate resolution can be determined.